Awarity
...because Awareness matters
...because Awareness matters
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Copyright © 2007 Awarity, LLC. All rights reserved.
AWARITY – A LITTLE BIT ABOUT US AND THE SOCIAL VALUE
WE ANSWERED THE CALL – in the
aftermath of Hurricane Katrina, helping
the City of New Orleans recover, as
well as mitigate risk for future events to
come. As many may realize, the post
hurricane Katrina recovery in the gulf
states of our nation is a long and
evolving process. As hurricane season
2006 approached, the citizens of New
Orleans remained especially
vulnerable. Recognizing this need,
Awarity was there to help. We played a
pivotal role in providing planning and
preparation assistance to capture and
revise evacuation plans, provide
telecommunications services
supportive of the plan, and serve a
sense of extended social value,
through dignity, and respect. We
worked within the spirit of community -
designing, developing, and testing a
full scale model of a City–wide
evacuation system for people (and
pets) - those without the means to self-
evacuate. This model served the
Hurricane Alicia exercise mandated by
the Department of Homeland Security,
then, and to this day remains the
cornerstone of Hurricane Season
preparedness for the City of New
Orleans.
WE ANSWERED THE CALL – when a
leading retirement and financial
services system for people who work at
nonprofit education and research
institutions throughout the U.S. needed
consulting assistance to mitigate risk
related to Sarbanes-Oxley regulatory
compliance. Having grown to a
nationwide presence, from humbler
beginnings, this organization needed
help in establishing security policy,
process refinement, as well as
educational awareness to promote
internal visibility into the
aftermath of Hurricane Katrina, helping
the City of New Orleans recover, as
well as mitigate risk for future events to
come. As many may realize, the post
hurricane Katrina recovery in the gulf
states of our nation is a long and
evolving process. As hurricane season
2006 approached, the citizens of New
Orleans remained especially
vulnerable. Recognizing this need,
Awarity was there to help. We played a
pivotal role in providing planning and
preparation assistance to capture and
revise evacuation plans, provide
telecommunications services
supportive of the plan, and serve a
sense of extended social value,
through dignity, and respect. We
worked within the spirit of community -
designing, developing, and testing a
full scale model of a City–wide
evacuation system for people (and
pets) - those without the means to self-
evacuate. This model served the
Hurricane Alicia exercise mandated by
the Department of Homeland Security,
then, and to this day remains the
cornerstone of Hurricane Season
preparedness for the City of New
Orleans.
WE ANSWERED THE CALL – when a
leading retirement and financial
services system for people who work at
nonprofit education and research
institutions throughout the U.S. needed
consulting assistance to mitigate risk
related to Sarbanes-Oxley regulatory
compliance. Having grown to a
nationwide presence, from humbler
beginnings, this organization needed
help in establishing security policy,
process refinement, as well as
educational awareness to promote
internal visibility into the
raising the “resolved upon first
contact” rate of resolution from less
than 9%, initially, to greater than 33%
in a short period of time. Once
validated in the Washington region,
this approach was then rolled out to
the additional thirteen call centers
dispersed regionally around the nation.
WE ANSWERED THE CALL – when
Arlington County, VA., desired to
provide for the victim relief fund, post
September 11th. Their idea was to
arrange for merchandise that
commemorated the fallen and injured,
while helping to provide for their
families. We arranged for the final
design and production of various
products. These products were then
offered for public sale by Arlington
County, with all proceeds benefiting
the victim relief fund. All program
related charges were provided to
Arlington County at cost. We neither
requested nor received any profit
incentive for this American cause.
****
Contact us for more information on
how we may be able to assist your
program.
Contact@awarity.net
contact” rate of resolution from less
than 9%, initially, to greater than 33%
in a short period of time. Once
validated in the Washington region,
this approach was then rolled out to
the additional thirteen call centers
dispersed regionally around the nation.
WE ANSWERED THE CALL – when
Arlington County, VA., desired to
provide for the victim relief fund, post
September 11th. Their idea was to
arrange for merchandise that
commemorated the fallen and injured,
while helping to provide for their
families. We arranged for the final
design and production of various
products. These products were then
offered for public sale by Arlington
County, with all proceeds benefiting
the victim relief fund. All program
related charges were provided to
Arlington County at cost. We neither
requested nor received any profit
incentive for this American cause.
****
Contact us for more information on
how we may be able to assist your
program.
Contact@awarity.net
magnitude of the issues confronting
them. We provided process and
procedural review and development
where applicable, employee
mentorship, and thought leadership
along a roadmap of corrective actions.
WE ANSWERED THE CALL – when
the executive branch of the U.S.
government needed an automated
Identity Management solution to
provision end user network and email
system accounts, while simultaneously
safeguarding system access. We
captured requirements, listening
attentively to wants and needs of the
to-be developed solution, helping the
customer stakeholders reach
consensus on final design
specifications. We identified hardware
and application software for
procurement, configured the systems,
wrote the required application
software code, and tested and
implemented the solution – with all
activities performed under tight
deadlines required of the project. This
effort resulted in administrative cost
reduction, enhanced employee
productivity through reduced latency
in obtaining needed system access,
and enhanced overall system security.
WE ANSWERED THE CALL – when
the nation’s insurer of U.S. banks
needed improvement in their
nationwide call center. Initially, we
worked closely with the organization to
monitor the as-is state of affairs. Using
that baseline as a guide, and focusing
on the Washington DC region initially,
we made recommendation on adjusted
staff counts where applicable,
introduced an educational curriculum
that would target individual call center
employee needs and heighten their
situational awareness. This
foundational approach resulted in
them. We provided process and
procedural review and development
where applicable, employee
mentorship, and thought leadership
along a roadmap of corrective actions.
WE ANSWERED THE CALL – when
the executive branch of the U.S.
government needed an automated
Identity Management solution to
provision end user network and email
system accounts, while simultaneously
safeguarding system access. We
captured requirements, listening
attentively to wants and needs of the
to-be developed solution, helping the
customer stakeholders reach
consensus on final design
specifications. We identified hardware
and application software for
procurement, configured the systems,
wrote the required application
software code, and tested and
implemented the solution – with all
activities performed under tight
deadlines required of the project. This
effort resulted in administrative cost
reduction, enhanced employee
productivity through reduced latency
in obtaining needed system access,
and enhanced overall system security.
WE ANSWERED THE CALL – when
the nation’s insurer of U.S. banks
needed improvement in their
nationwide call center. Initially, we
worked closely with the organization to
monitor the as-is state of affairs. Using
that baseline as a guide, and focusing
on the Washington DC region initially,
we made recommendation on adjusted
staff counts where applicable,
introduced an educational curriculum
that would target individual call center
employee needs and heighten their
situational awareness. This
foundational approach resulted in
